Refund and Returns Policy

Effective Date: January 2, 2025

At Glimmercrown Shop, we are dedicated to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns process. Please read the following policy carefully to understand your rights and how to proceed with returns or refunds.

Eligibility for Returns

You can return an item if:

  • It is unused, unworn, and in its original packaging
  • The return is initiated within 30 days of receiving your order
  • The item is not a final sale or marked as non-returnable

To start the return process, contact us at contact@glimmercrown.com with your order details.

Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Personalized or custom-made items
  • Earrings for hygiene reasons

Return Process

  1. Contact Us: Email contact@glimmercrown.com with your order number and reason for return.
  2. Approval: Once your return is approved, we will provide a return shipping address.
  3. Ship the Item: Package the item securely and send it to the provided address. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  4. Inspection and Refund: After we receive the item, it will be inspected. If it meets the eligibility criteria, we will process your refund.

Refunds

Approved refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.

Exchanges

We offer exchanges for items of the same value, subject to availability. If you would like to exchange an item, follow the return process and indicate your preference for an exchange.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery. Include photos of the item and a description of the issue. We will provide a replacement or refund at no additional cost.

Cancellations

Orders can be canceled before they are shipped. Contact us as soon as possible at contact@glimmercrown.com to request a cancellation. If the order has already been shipped, you will need to follow the return process after receiving the item.

Contact Us

For any questions or concerns about our Refund and Returns Policy, please reach out:

Thank you for choosing Glimmercrown Shop. We value your trust and are here to assist with any issues you may have.